Shipping Information

In order to ship a product outside of the Continental US, please contact PERGAMA to receive a shipping quote. Please provide the name and product code for the item you are inquiring about, as well as the full address of the intended recipient.

Any item that is purchased, that is extremely large in size or weight, must be sent via independent freight carrier. Please note the following information regarding freight carrier deliver:

The delivery driver dropping your item off will deliver your item curbside. They are not required to assist in getting the product into your home, or onto your driveway. If asked, they may or may not assist you in this process, as they’re not required. These special services are the responsibility of you, the customer. We do not pay for any storage fees that may result if the item is not immediately delivered to the customer.

Any change of original shipping address of a product is not the responsibility of PERGAMA and any fees associated with the change are the responsibility of the customer.
White Glove delivery service may be available in some areas, by some trucking companies. White Glove delivery service, if it is arranged, is the responsibility of the customer.

Please note that very heavy and large items will require a forklift to offload or move the product from curbside to their determined location. A great resource for this is a local contractor or landscaper. If you are unsure if your item will require a forklift, please let us know.

If there is any damage suspected upon deliver, please mark the driver’s delivery slip “POSSIBLE DAMAGE. PENDING INSPECTION”, so any issues that may arise can be corrected, or part replaced. Please contact The Soothing Company immediately to report any issues or damages.

PERGAMA will not be liable for or reimburse installation fees in any circumstance.

Any additional charges for Expedited Shipping WILL NOT be refunded on shipments that are postponed due to causes outside of shipper’s control, including but not limited to the following:

The nature of the shipment, defect, or inherent vice of the product; Failure of the Shipper or Consignee to observe any term contained in these Air Freight Terms, including but not limited to improper or insufficient packaging, securing, addressing or marking of any shipment, including the omission of, or provision of, an incorrect Consignee address or ZIP code on the Air Waybill, providing insufficient information, or the Shipper’s failure to follow any term related to shipments that are not acceptable for transport. Acts of God, weather conditions, environmental or hazardous goods, incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts of omissions of customs officials or similar authorities, the application of security regulations imposed by the government or otherwise applicable to the shipment, authority of law, quarantine, riots, strikes or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control (hereinafter referred to collectively as “Force Majeure Events”). Compliance with laws, government regulations, orders or requirements, or any cause beyond our control.